Frequently Asked Questions
Q. What is Ship Luggage?
A. Ship Luggage is the premier door-to-door luggage and sports equipment delivery service. Shipping your luggage ahead eliminates the hassles of carrying your bags and checking them at the airport. We have our Luggage Specialists schedule your luggage pickup, forward shipping labels to you, and track your shipments to ensure your luggage arrives on time at your hotel or destination. In addition, we provide email notifications to advise your bags have been picked up and delivered at destination so you can relax and enjoy your vacation or travel.
Q. What if my departure date or return order changes?
A. If you need to change any part of your order, please call (866) 455-5032 and speak with a Luggage Specialist.
Q. What happens if my luggage was not picked up on the scheduled date?
A. Please call (866) 455-5032 and speak with a Luggage Specialist.
Q. Can I pick a specific time for my bags to be picked up?
A. Most pickups are between the hours of 1pm and 5pm. Other pickup options may be available, please call (866) 455-5032 and speak with a Luggage Specialist.
Q. Can my bags be picked up if I am not at home or do not want to wait for the courier?
A. Yes. Many customers prefer to leave their bags in a designated area that is safe/secure for the courier service to pick up. When scheduling your pick up, you may request to have the bags picked up inside a side door, on a porch, in a garage, at the back door, etc. Please take the necessary precautionary measures when leaving your baggage unattended. Bags may also be left with a doorman. If none of the above options are available, customers can drop your shipment off at a nearby FedEx Office/Kinkos, or check online at www.fedex.com for a nearby FedEx drop off location. If you need assistance, please call (866) 455-5032 and speak with a Luggage Specialist.
Q. Can I have my luggage picked up or delivered on the weekends?
A. Pick ups and drop-offs are available on Saturday in most locations – for an additional charge of $15.00. Our services are currently unavailable on Sunday. Please call (866) 455-5032 to speak with a Luggage Specialist about scheduling a Saturday pick up or delivery.
Q. What types of non-luggage items can I send?
A. Ship Luggage will forward your sports equipment including but not limited to golf clubs, skis, snowboards, and more. Family items such as car seats, and strollers can also be shipped.
Q. How far in advance can I schedule a pickup?
A. Ship Luggage allows you to create a shipment on our website up to 2 days prior to the pickup of the first leg of your trip. Same day or Next Day pick up is available in select areas, and must be booked by calling (866) 455-5032.
Q. What if my luggage arrives late?
A. In the rare case that your luggage arrives after the quoted date given at booking for a domestic shipment, Ship Luggage will waive the shipping charge for any item that arrives late. Also, our Shipping Specialists will work to get your luggage delivered to you as quickly as possible. For more information on our service guarantees please refer to our Terms of Service. However, because international shipments are subject to the customs clearance process, they cannot be guaranteed for delivery on a specific day.
Q. Does my luggage need to be packaged or wrapped?
A. No. Both soft and hard sided luggage can be shipped as is. Sporting equipment and other non-luggage items may require specific packaging to ensure that they are adequately protected during the shipment. Please refer to our Packaging Tips online at How it Works.
Q. If I forward my luggage to a hotel, can I have the bags arrive earlier than my check in time?
A. Yes. Most hotels and resorts will allow their guests to forward luggage that arrives earlier than their check-in time. In many cases, customers may arrange to have their luggage delivered to the hotel the day before their arrival. This ensures that the luggage will be waiting for them at their arrival.
Q. How do I book my return trip?
A. You may book a round trip or one-way online or by phone. If you are returning with a different number of bags, simply book two one-way shipments online, or call (866) 455-5032.
Q. Do I have to box my items or do anything out of the ordinary?
A. No. Simply have your items ready as if you were carrying them to the airport yourself. Ship Luggage will take care of the rest. Golf bags must be in an airline compatible case or cover, skis must be in an appropriate ski container. The same applies to boots and bindings. Bikes must be in travel cases. Even with these items however, you do not have to do anything beyond what you would do if you were checking the items at an airport yourself.
Q. Can I forward my luggage using one service level for the outbound leg and another service for the return trip?
A. Yes. You may choose the service type for each leg of your trip. Many customers will use a 1 Day service for the outbound trip, and the 3 Day service for their return trip.
Q. How can I be sure that my luggage will not be lost?
A. Ship Luggage is the premier door-to-door luggage service. We pride ourselves in providing the highest level of customer service and shipment support. Each order is assigned to a dedicated Luggage Specialist who tracks your luggage through the entire process to guard against loss or late arrival.
Q. Can I forward my luggage to another country?
A. Yes. We ship to more than 200 foreign countries. Forwarding your luggage to an international destination is similar to a domestic shipment with the exception of additional information that is required for the customs clearance process. Depending on the destination, international shipments usually take between 4-8 business days.
Q. Will my luggage be insured?
A. Yes, Ship Luggage provides $300 coverage for every piece of luggage that is shipped. Additional coverage can be purchased online or by calling (866) 455-5032 when booking a shipment.
Q. What does the insurance cover?
A. The insurance provides protection against lost or damaged luggage (beyond normal wear and tear, similar to what is experienced when checking bags on a commercial flight). Ship Luggage will reimburse our customers for the fair market value of the damaged goods up to the declared value amount purchased. Please refer to the Terms of Service for further information on insurance options and coverage.
Q. Does the insurance cover the luggage when it is waiting on my porch to be picked up or after it is dropped off at the destination?
A. No. The insurance coverage protects the luggage only while it is in the possession of a Ship Luggage agent or courier. Please take the necessary precautionary measures when leaving your baggage unattended.
Q. How will I be billed?
A. At the time of booking, Ship Luggage will authorize the client’s credit card for the amount of the bags and weight indicated. Ship Luggage and our agents reserve the right to hold any shipment that exceeds shipment weight booked by 10lbs. or more, or may be deemed undeliverable for any reasons stated in our Terms of Service.
Q. Where can I have my luggage picked up?
A. Ship Luggage can pick up luggage virtually anywhere. Typically we arrange to have your luggage picked up at your home, office or hotel.
Q. Are there items I am not allowed to ship?
A. Yes, please see our Terms of Service for Disallowed Goods.